Frequently Asked Questions
Steps to use your voucher:
1. Create a profile on www.SingleAndTheCity.com
2. Select the event you'd like to attend
3. Select the correct gender link
4. Find your voucher number (groupon voucher numbers look like 77-XX)
5. Enter the code where is says "Enter a Promo Code or Gift Certificate", & click "apply"
6. Click register for event
We ask for 72 hours notice via email and will credit your payment to another “non-partner” event of your choice good for up to a year. Day of cancellations and/or "no-shows" DO NOT receive a credit. Please include the username you registered under in your email and let us know if your guests will also not be attending.
We do NOT offer refunds, all tickets sales are final. If you cannot attend an event and give us at least 72 hours notice, we will give credit for another event. If last minute cancellations or weather cause us to reschedule an event, you will receive a credit to use for the rescheduled date or you will have the option of applying your credit (good for up to a year) to a different “non-partner” event of your choice.
All event ticket sales are final and no refunds will be issued, without exception. If we cancel an event due to weather, a venue issue and/or not enough singles signed-up, we will issue you a credit to your account (in the amount that you paid), which can be used towards a future event. This credit is good for one year and can be redeemed online.
Although we do our best to ensure as even a ratio of men and women as possible, it’s impossible to guarantee an even number of men and women as you never know of those registered who’s actually going to show up, what time they’ll show up, and/or who will end up paying at the door.
We understand that coming to a singles event solo can be intimidating but don’t let that stop you. Approximately 90% of singles come to our events solo. Given that statistic if you do come solo, it shouldn’t take you long to meet a new wingman/wingwoman. Not to mention that studies have shown by coming solo to a singles party you’re more likely to hook-up than if you come in a group.
When you register for one of our singles events your name is automatically placed on our guest list and no “ticket” is required to gain access into the event. Please note: Your name on the guest list will be the same name that you have on your account profile.
All events are come ‘rain or shine’ unless otherwise noted. Our boat cruises all have indoor and covered areas as do the venues we host rooftop parties at. In the event of severe weather, which could potentially take away from the safety of an outdoor event, we would of course cancel. If we do have to cancel you will be notified via email and text message (please ensure your profile contact information is up-to-date and that our emails aren’t going to your spam folder), the event would either be re-scheduled or you would be issued a credit, valid for up to one year that could be used towards any future event(s) of your choice.
You will receive a confirmation email immediately after registering for your event(s) as well as an event reminder email the evening before your event. If you do not receive these notifications that’s a good indicator that your payment did not go through and you’re not registered for the event.
The event description on the website includes all information needed for the event and will make note of any specific dress codes. If none are listed, assume it is casual and just dress as you would if wanting to make a good impression on a first date.
We will contact you by email and text you if we have your phone number on file in if any details for the event change. But because messages can get deleted and emails can go to spam, please check the website event description and/or your email reminder the day of the event to ensure you have the most up-to-date information.
If it’s a singles party that is fine as the parties usually have a wide time-span, i.e. 6:30-10:30pm and you can show-up whenever you like, although we encourage you to arrive early to take advantage of drink specials, activities, etc.
It varies party by party as to the activities taking place, however for the majority of events, when you arrive at the venue you will be greeted by a SingleAndTheCity host at the door who will find your name on the list, get you checked-in and tell you about the night’s activities (ice-breakers, drink specials, etc).
I’d say, “and you wonder why you’re single”. There will be NO credits or refunds issued in the event you’re “not attracted to anyone” or having “fun”.
Yes, you can. The age ranges are just suggested. If you are just outside of the age range, you’ll probably be fine. However if you are way beyond the age range, it’s NOT very likely that you will make many romantic connections at our events as the majority of singles in attendance are most likely looking to meet people within the age range listed.